We believe your personal information belongs to you. Here you'll find a clear, straightforward explanation of how the information you share with 29win BD is used and protected.
29win BD (referred to herein as "we" or "the Platform") operates an international-standard online betting and gaming platform for members in Bangladesh. We understand that you trust us with your personal information — protecting that trust is our highest priority.
This Privacy Policy outlines what data we collect, why we collect it, how we use it, and how we keep it secure. It has been developed in accordance with international data protection standards (GDPR-inspired).
This Privacy Policy of 29win BD Terms & Conditions together. Taken together, both documents form the complete framework governing our relationship with you.
29win BD collects several types of information. Below is a detailed explanation of what we collect and why it is needed.
29win BD collects your information through various channels. We are committed to being fully transparent about each method.
| Collection Method | What Information | Purpose |
|---|---|---|
| Registration Form | Name, email, mobile number, address | Account Creation & Verification |
| KYC Process | NID / Passport, Selfie | Identity & Age Verification |
| Payment Gateway | Mobile Banking Number | Transaction Processing |
| Cookies & Trackers | Browsing Behavior & IP Address | Service Improvement |
| Live Chat / Email | Subject of Conversation | Customer Support |
29win BD uses your information only for specific, legitimate purposes. No data is ever used for anything beyond what is necessary.
If you no longer wish to receive marketing emails or SMS, you can unsubscribe at any time or notify our support team.
29win BD never sells your personal information to third parties. However, there are limited circumstances where information may be shared, each of which is clearly outlined below.
29win BD's website and app use cookies and similar tracking technologies to enhance your browsing experience and help improve the platform.
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Login Session, Security Token | Deleted at End of Session |
| Performance Cookies | Page Load Speed & Error Tracking | 30 Days |
| Preference Cookies | Language, Theme & Regional Preferences | 1 Year |
| Analytics Cookies | User Behavior Analytics | 6 months |
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
29win BD uses industry-leading security technology to safeguard your privacy. Our security infrastructure is continuously updated and monitored.
However, no online system is 100% secure. If a potential security incident is identified, you will be notified promptly and all necessary steps will be taken.
As a 29win BD member, you have several important rights over your personal data. We fully respect and uphold these rights.
29win BD is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified during registration and confirmed through the KYC process.
If you believe a minor's information has been collected by mistake, please contact support immediately. We will promptly delete the data and close the associated account.
29win BD retains your information only for as long as needed. Data is kept while your account is active. After account closure, it may be retained for a defined period as required by legal obligations.
| Data Type | Retention Period |
|---|---|
| Account Details (Name, Email) | 5 years after account closure |
| Financial Transaction Records | 7 Years (Legal Obligation) |
| KYC Documents | 5 years after account closure |
| Support Conversations | 2 years |
| Cookies & Session Data | 30 days to 1 year |
29win BD may update this Privacy Policy when necessary. If any significant changes are made, you will be notified in advance via email or a platform notification.
If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team.
At every step, we ensure your information remains fully protected and under your control.
Every transaction and login is fully secured using SSL 256-bit encryption technology — the same level of security used by banking systems.
29win BD never sells your personal information to advertisers or third parties. Your data is used solely to provide services to you.
View, correct, or request deletion of your information at any time. You have full control over your data through a completely transparent process.
We only collect information that is genuinely necessary. No excessive or irrelevant personal data is gathered.
Our security team monitors the platform around the clock. Any suspicious activity is detected and blocked immediately.
Following GDPR-inspired principles, 29win BD ensures your privacy protection aligns with global best practices.
Your privacy is our top priority at 29win BD. Join today and experience Bangladesh's most trusted betting platform.